Terms of Service & Credential Guidelines

🚨 Important Emergency Notice: MyVault is a statutory operator identification and emergency profile system. It provides vital medical details (blood group, allergies, ICE contacts) to first responders and emergency medical staff. MyVault is not a substitute for national emergency dispatch services (112 / 911).

1. Acceptance of Terms

By registering an operator account, requesting a physical PVC ID Card, applying helmet/vehicle QR stickers, or utilizing the MyVault verification system, you agree to be bound by these Terms of Service, our Privacy Policy, and our Statutory Consent Notice & Disclaimer, all of which are expressly incorporated herein by reference.

2. Credential Ownership & Usage

Non-Transferable: All issued PVC ID cards, digital QR passes, and vehicle/helmet stickers are assigned strictly to the registered operator and vehicle. Passing or lending credentials to third parties is strictly prohibited.
Property Rights: Issued physical PVC credentials remain the property of MyVault NG and must be surrendered or updated upon administrative request or account suspension.
Damage & Replacement: Operators are responsible for maintaining the physical readability of their PVC cards and helmet QR stickers. Scuffed or damaged QR credentials should be reported to an accredited agent for re-issuance.

3. Accuracy of Medical & Operator Information

You agree to provide accurate, complete, and truthful information during registration, including your legal name, blood group, genotype, severe allergies, chronic medical conditions, and Next-of-Kin (ICE) contact details. MyVault bears no liability for medical treatment decisions resulting from deliberately inaccurate, forged, or un-updated information submitted by the user.

4. Emergency Authorization & Break-Glass Data Disclosure

By carrying a MyVault physical credential or placing a QR sticker on your vehicle or helmet, you explicitly grant informed, unconditional consent authorizing first responders, law enforcement officers (FRSC, Police), certified paramedics, and licensed clinical trauma specialists to scan your QR code during accidents or medical emergencies. This emergency "Break-Glass" authorization permits immediate disclosure of your vital health data (blood group, genotype, allergies, pre-existing conditions, emergency contacts) to facilitate life-saving intervention when you are incapacitated, unconscious, or unable to communicate.

5. Advance Medical Directives & "No Blood" Transfusion Protocol

Where an operator uploads an Advance Medical Directive (including refusal of blood products / "No Blood" cards, organ donation preferences, or religious care parameters), MyVault encrypts and securely presents such instructions to attending clinical staff upon emergency scan.

⚠️ Clinical Discretion & Emergency Disclaimer: Attending trauma physicians, surgeons, and emergency room clinicians operate under statutory medical ethics and urgent emergency triage laws in Nigeria. While MyVault displays your directives, MyVault does not guarantee that attending medical personnel will or can legally honor advance treatment refusals during acute trauma emergencies. MyVault and its officers are held harmless from any medical outcomes or procedures administered by hospital personnel in good faith.

6. Next-of-Kin (ICE) Emergency Telecommunications Consent

You warrant that you have obtained express permission from your designated Next-of-Kin (ICE contacts) to provide their contact information. You authorize MyVault to automatically transmit high-priority emergency SMS alerts, automated telephone calls, and incident GPS location coordinates to your ICE contacts upon an emergency scan of your credential.

7. Statutory Emergency Service Disclaimer & Good Samaritan Immunity

MyVault is an emergency data and digital identity platform; it is NOT an ambulance dispatch provider, hospital, or national emergency authority. Scanning a credential alerts designated contacts and presents vital medical data, but does not substitute for dialing 112, 911, or 122. Certified clinicians, first responders, and bona fide Good Samaritans acting in good faith based on presented MyVault records are immune from civil claims of unauthorized data inspection.

8. Incorporation of Standalone Consent Notice & Disclaimer

The Statutory Consent Notice & Disclaimer (Instrument Ref: MV-NDPA-CNS-2026) is hereby incorporated into these Terms in its entirety. Operators and organizational clients may download an official certificate confirming that all conditions of consent and emergency response have been satisfied.

✅ Download Certificate (All Conditions Satisfied) →

9. Service Fees & Verification Payments

Verification fees paid via Paystack or authorized agents cover digital profile issuance, physical PVC card printing, helmet sticker packs, and statutory surveillance server upkeep. Fees are non-refundable once credential production has commenced.

10. Limitation of Liability & Service Availability

MyVault strives for 99.9% system availability. However, we do not guarantee uninterrupted cellular network connectivity or third-party SMS delivery during emergency dispatch events. To the maximum extent permitted by law, MyVault shall not be liable for indirect, incidental, or consequential damages arising from service interruptions or carrier delays.

11. Consent Revocation & Account Deactivation

You retain the right to revoke consent or deactivate your emergency profile at any time under the Nigeria Data Protection Act 2023 (NDPA). Revocation terminates public QR resolution, while historical clinical audit logs remain securely archived in compliance with statutory audit obligations.

12. Contact Support & Statutory Compliance

For support, replacement credentials, or data protection inquiries:

Support Email: support@myvault.com.ng
Data Protection Office: privacy@myvault.com.ng
Hotline: 0800 MYVAULT